HOME CARE

HOME CARE

Introduction

Sapphire Coast Home Services has been operating in the Bega Valley for over 20 years. During this time, we have been working with members of our community to enable them to maintain independence in their own homes. We do this by providing staff and services that are wanted and needed, in a professional and timely manner.

Our team of qualified staff are on hand to provide you with the assistance to keep you safe and healthy in your own home – whether it is giving you a helping hand, keeping your place tidy or being there for you when you need a little confidence or assistance in doing something for yourself. We pride ourselves on our punctuality and making sure that the person that comes to your home, provides you exactly what it is you need. You and your carer have time to build a rapport, as we can keep the same carers to avoid the confusion and frustration that can occur with having many new faces providing a service.

We also understand that over time, your needs change. We value regular input on what it is that you need, and with our flexibility, we can change to fit in with you. For those individuals requiring a little more assistance, we have Registered Nurses from Hillgrove who can assist if required.

We specialise in:
  • Assistance with personal care (showering/bathing)
  • Assisted transport
  • Cleaning
  • Monitoring medications
  • Shopping
  • Laundry
  • Outings
  • Meal preparation
  • Delivery of pre-cooked purchased meals
  • Medical support
And for packaged and VHC clients we also can do:
  • Gardening 
  • Window cleaning 
  • Rubbish removal
  • Lawnmowing 
Please contact Home Services on (02) 6492 7777 to discuss your needs. 

Sapphire Coast Home Services provide several tailored services including:

Private Services

Sapphire Coast Home Services provide private services to the Bega Valley community. You don’t need to have an ACAT assessment for us to help. This service is separate from Home Care Packages, and is flexible in what we can do, and how much time you require.

Private services can include:
  • Personal care, 
  • Domestic assistance such as cleaning, 
  • Changing bed linen,
  • Washing and hanging out clothes
  • Short term respite care to enable carers to have a break, 
  • Assistance with shopping, or 
  • Helping you to cook in your home.
We charge competitive rates, and our staff are all qualified to help you at home.

Contact Home Services on (02) 6492 7777 to discuss your needs.
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Sapphire Coast Home Services deliver fresh, nutritious, home style meals straight to your door every Monday, Wednesday and Fridays.

For our community members who live a little further out, services are made at a time arranged.

We can provide delicious fresh and frozen meals from our comprehensive menu to ensure all tastes are catered to.

We have a variety of tasty soups, mains, or deserts; and can either combine these to meet your needs, or sell individually. Meals can be purchased to supplement your weekly dietary intake, or they can be a handy backup on a short term or one off basis.

To enquire about our range of meals, or to place an order, please contact Home Services on (02) 6492 7777 to discuss your needs.
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Home Care Package Level 1-2

What is a Home Care Package Level 1-2

These packages are for people who only require basic to low level support. They may also be offered as an interim support to someone who has greater needs, while waiting for a higher package to become available.

The types of services you can access under a home care package include, but are not limited to:

  • Personal services: assistance with personal activities such as bathing, showering, toileting, dressing and undressing, mobility and communication.
  • Nutrition, hydration, meal preparation and diet: assistance with preparing meals, including special diets for health, religious, cultural or other reasons; assistance with using eating utensils and assistance with feeding.
  • Continence management: assistance in using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas.
  • Mobility and dexterity: providing crutches, quadruped walkers, walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance with the use of these aids.
  • Transport and personal assistance: assistance with shopping, visiting health practitioners and attending social activities.
  • Management of skin integrity: assistance with bandages, dressings and skin emollients.

A home care package may also be used to support the use of:

  • Telehealth: video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care
  • Assistive technology: such as aids and equipment (particularly those that assist a person to perform daily living tasks), as well as devices that assist mobility, communication and personal safety
  • Aids and equipment: some aids and equipment that are directly associated with your care needs can be purchased using funds from your package budget. 

Further information is obtainable from My Aged Care at https://www.myagedcare.gov.au/ (available in a new window), or by calling 1800 200 422.
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Home Care Package Level 3-4

What is a Home Care Package Level 3-4

These packages are for people who require intermediate to high care support.  

The types of services you can access under a home care package are similar to those received by levels 1-2, however there is greater funding to enable a greater level of care, including more time to be available to assist. Services may include:

  • Personal services: assistance with personal activities such as bathing, showering, toileting, dressing and undressing, mobility and communication.
  • Nutrition, hydration, meal preparation and diet: assistance with preparing meals, including special diets for health, religious, cultural or other reasons; assistance with using eating utensils and assistance with feeding.
  • Continence management: assistance in using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas.
  • Mobility and dexterity: providing crutches, quadruped walkers, walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance with the use of these aids.
  • Nursing, allied health and other clinical services: speech therapy, podiatry, occupational or physiotherapy services, hearing and vision services. 
  • Transport and personal assistance: assistance with shopping, visiting health practitioners and attending social activities.
  • Management of skin integrity: assistance with bandages, dressings and skin emollients.

A home care package may also be used to support the use of:

  • Telehealth: video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care
  • Assistive technology: such as aids and equipment (particularly those that assist a person to perform daily living tasks), as well as devices that assist mobility, communication and personal safety
  • Aids and equipment: some aids and equipment that are directly associated with your care needs can be purchased using funds from your package budget. 

Further information is obtainable from My Aged Care at https://www.myagedcare.gov.au/ (available in a new window), or by calling 1800 200 422.
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Veterans Services

Who is eligible for Veterans Home Care?

The program is available to aged veterans of the Australian Defence forces or a war widow/widower of a veteran of the Australian Defence forces.

How much assistance can I have?

The amount of assistance depends on an assessment of individual needs and resources available.

How do I obtain assistance?

Access to VHC services is not automatic. You must be assessed by your regional assessment agency to be eligible.

Your local Medical Officer can refer you for assessment or you can apply for an assessment by ringing your regional Veterans Home Care Agency on 1300 550 450 from your landline. 

Assessments are undertaken by regional assessment agencies, which also arrange for the services to be provided.
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Download Our Brochure

Sapphire Coast Brochure
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